IT Infrastructure
This course addresses IT network infrastructure to serve different organizational needs in a rapidly changing competitive and technological environment. Areas to be covered include: designing data communication networks and data center server solutions, designing infrastructure solutions using external service provider(s) (cloud computing), managing and negotiating infrastructure contracts/SLAs with vendors, selecting appropriate client devices to support the needs of an application area, developing and responding to requests for proposals (RFPs) for infrastructure solutions.
- MOELLER, R. 2013. Executive's guide to IT governance: improving systems processes with service management, CORBIT, and ITIL.
- GANNON, T. 2012. IT Service management foundation practice questions (electronic resource): for ITIL foundation exam candidates 2nd ed.